At Neko Mouse Pads, we are committed to ensuring customer satisfaction. If your order arrives damaged, defective, or incorrect, we will provide a return, exchange, or full refund according to the policy below.
1. Eligible Return Cases
Customers may request a return or refund within 10 days from the date of delivery if:
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The product is defective due to manufacturing.
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The product is damaged during shipping.
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The product does not match the order (wrong size, color, or design).
2. Exchange Conditions
Products are eligible for exchange if they meet these conditions:
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Incorrect color, design, or size compared to the order.
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Manufacturer’s defect or shipping damage.
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Product remains new, unused, and intact (not washed, torn, or cracked).
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Includes all stamps, labels, warranty cards, and purchase invoices.
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Request is made within 10 days of receipt.
3. Exchange & Return Period
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The return and exchange window is 10 days from the delivery date.
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Customers must inspect packages upon receipt and report issues within this period.
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Requests made after 10 days will not be accepted.
4. Refund Policy
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If the issue is caused by our mistake, customers will receive a 100% full refund.
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In some cases, the product does not need to be returned.
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Refunds will be issued to the original payment method. Processing times may vary depending on the payment provider.
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All return shipping costs are free of charge.
5. How to Request a Return or Exchange
To start a return or exchange, please contact our support team at support@nekomousepads.com. Include your order number, photos of the issue, and a short description of the problem. We will guide you through the process.
6. Contact Information
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Brand: Neko Mouse Pads Store
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Email: support@nekomousepads.com
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Website: https://nekomousepads.com
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Pinterest: https://www.pinterest.com/nekomousepads/
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Facebook: https://www.facebook.com/nekomousepad/
